Privacy Policy

Last Updated: June 15, 2026

1. Introduction

This Privacy Policy describes how Cruv Dimension Pvt. Ltd. (“Cruv,” “we,” “us,” or “our”), a company incorporated in India, collects, uses, and protects information in connection with our software platform and related services (the “Service”).

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, company name, and other details provided during registration or onboarding.
• Client Data: Information that clients upload or input into the Service, including contact lists, workflow configurations, messages, and documents, in order to use the Service's features.
• Usage Data: Information about how the Service is accessed and used, including log data, device information, IP address, and feature usage metrics (such as messages, calls, or emails sent through the Service).
• Communications: Information you provide when contacting us for support or inquiries.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service;
• Process transactions and manage billing based on usage;
• Communicate with clients regarding their account, updates, or support requests;
• Monitor, analyze, and improve the Service;
• Detect, prevent, and address technical issues, fraud, or violations of our Terms of Service;
• Comply with applicable legal obligations.

4. Sharing of Information

We do not sell personal information. We may share information with:

• Service Providers: Third-party vendors who assist in providing the Service (such as hosting, communication, or payment processing providers), subject to confidentiality obligations.
• Third-Party Platforms: Where clients use the Service to communicate through third-party platforms (such as messaging or telecom providers), relevant data is shared with those platforms as necessary to deliver the communication, subject to that platform's own terms and privacy policies.
• Legal Requirements: Where required to comply with applicable law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality.

5. Data Security

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Clients may request deletion of their data subject to applicable contractual and legal requirements.

7. Your Rights

Depending on applicable law, you may have rights to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the details below.

8. Children's Privacy

The Service is intended for use by businesses and their authorized representatives and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Information may be processed and stored in India or other locations where we or our service providers operate. By using the Service, you consent to such transfer, subject to applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or via email. Continued use of the Service after such changes constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy, contact us at:

Cruv Dimension Pvt. Ltd.
Email: hr-team@cruv.org
Website: https://cruv.org